CaseFlows

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One platform for your cases, priced by what it uses

Taking part in someone else's case is free, and so is a platform to manage your organisation's side of it. A paid plan adds building and running caseflows of your own. Your AI runs on your own key, so model costs go straight to your AI provider and never through us.

Free

Taking part in a case needs no platform at all: customers, citizens and partners join through their case role and pay nothing. When you want more than that, these two platforms are free as well.

Organisation

For an organisation that holds roles in the cases of others, and wants to manage its own side of them.

€0/ month, for as long as you use it
Request an organisation platform
  • One overview of every case role you hold, on every platform
  • Decide who acts on your behalf, and give a role to your own people
  • Take a role back or hand it to someone else when people change
  • A production environment, because your roles are real work
  • Unlimited people; compute and storage within fair use
Not includedBuilding caseflows, pages or concepts of your own. The case stays with the organisation that owns it.

Partner

For an implementation partner that coaches customers and needs a place to work and demonstrate.

€0/ month, while the partner agreement runs
Become a partner
  • Your customers, your coaches and their questions in one place
  • Build examples and prototypes in a development environment
  • See a customer's environment only with that customer's consent
  • Your rounds and models run on your own AI key
Not includedA production environment. What a customer will really use runs on the customer's own platform, under the customer's plan.
When the partnership endsYour platform becomes a regular plan, or you export your own work and close it. Your customers' platforms are not affected: they were never on yours.

Upgrade without starting again. Both free platforms can become a paid plan. You keep the same platform, the same people and every role and relation you already have; the plan only adds building and running caseflows of your own.

Build your own caseflows

Everyone can take part for free. You pay for the capacity to develop and run a platform of your own: everything in Organisation, plus your own processes in development and production. Prices in euros, excluding VAT. A development round is one change you ask the code assistant to build, such as a new step, an extra field or a fix, ready for you to try out. Twenty a month is about five changes a week. Above the limit, new changes wait for the next month or a larger plan; your cases keep running.

Starter

For one team that wants to bring a single process under control.

€100/ month

Billed monthly, cancel any month

Request early access
  • Developers1
  • Code assistantDevelopment
  • Development rounds20 / month
  • ComputeFair use
  • Data storage5 GB
What fitsOne process with three roles, a few hundred cases a month, and a handful of improvements every week.

Standard

For a small organisation running several connected processes with its own systems.

€400/ month

Billed monthly, cancel any month

Request early access
  • Developers3
  • Code assistantDev + production
  • Development roundsFair use
  • Production tasksFair use
  • ComputeFair use
  • Data storage50 GB
What fitsIntake, treatment and follow-up as linked caseflows, connected to your finance and planning systems, with thousands of cases a month and daily improvements.

Enterprise

For an organisation that runs its core work on CaseFlows across departments.

from€1,000/ month

Billed monthly, cancel any month

Request early access
  • DevelopersUnlimited
  • Code assistantDev + production
  • Development roundsAmple
  • Production tasksFair use
  • ComputeFair use
  • Data storage250 GB
What fitsSeveral departments, each with their own processes, sharing clients and data, with your own code alongside the platform and continuous improvement.

Custom

Above the Enterprise limits, or with requirements of your own: more storage, dedicated hosting, or a contract that fits your procurement. We agree the limits and the price together.

Price on request
Talk to us

Pay yearly and get two months free: €1,000, €4,000 or from €10,000 a year.

CaseFlows is in early access. We agree the start and the terms with you before anything is committed.

Compare the plans

All limits are per month and count your development and production environment together. A test case uses the same storage as a real one.

Starter€100 / monthStandard€400 / monthEnterprisefrom €1,000 / month
Your processes
CaseflowsProcesses in production and in development. Splitting or joining a process never changes your bill.UnlimitedUnlimitedUnlimited
CasesNever limited. Your clients and their cases are not a meter.UnlimitedUnlimitedUnlimited
DevelopersYour own people who ask the code assistant to build: they describe a change, try it out and approve it13Unlimited
Internal usersYour own employees who work in casesUnlimitedUnlimitedUnlimited
ParticipantsClients, citizens and partners who take part in a case. They never count.UnlimitedUnlimitedUnlimited
Connections
Back-office connectionsLinks to systems such as finance, HR, planning or an EHR. Connecting your systems is the point, so we do not count them.UnlimitedUnlimitedUnlimited
GitHub codebasesYour own code repositories, maintained next to your platformUnlimitedUnlimitedUnlimited
Usage
Code assistantIn development it builds your processes. In production it also carries out tasks on your data, on behalf of the person who asks and with their rights.DevelopmentDev + productionDev + production
Development roundsOne change you ask for, built by the code assistant and ready to try out: a new step, an extra field, a fix. Asking again to adjust the same change is a new round.20 / monthFair useAmple; we agree terms if use is exceptional for a long time
Production tasksEvery time the code assistant carries out a task on your data in production. Counted apart from development, so you never ration work in your cases.—Fair useFair use
ComputeServer and database time, for running and for building. No fixed limit.Fair useFair useFair use
Data storageDatabase, audit trail and documents together5 GB50 GB250 GB
Included in every plan
Development and production environmentYesYesYes
Full audit trail of who did whatYesYesYes
Open specs you can take with youYesYesYes
SupportFrom CaseFlows, through the platform, best effortYesYesYes
Arranged separately
Support with an SLAAgreed response times, with CaseFlows. Offered once a second site is in place.OptionalOptionalOptional
CoachingA coach who builds with your people, from an implementation partnerOptionalOptionalOptional

Support and coaching

Two kinds of help, from two parties. Each promises only what it has in hand. We run the platform, so support comes from us. A partner works with your people, so coaching comes from them.

Support, with CaseFlows

For when the platform itself is not doing what it should: an outage, a bug, a security question, your data or an export.

  • Basic: included. Through the platform, best effort.
  • With an SLA: coming. Agreed response times and service hours, in a separate support contract, with any plan. Offered once a second site and a rehearsed restore are in place.

Coaching, with an implementation partner

A coach works with your process owner. Together they describe how the work should go, the assistant turns that into specs, and the coach helps build, test and connect your systems. The coach also runs workshops, so your own people learn to carry on.

You agree the price and the form with the partner: day rate, fixed price or workshops. No partner yet? We introduce you to one. For our first customers, we coach ourselves. Your partner helps you build your platform; it never stands between you and it.

Who to ask

  • CaseFlows support: something on the platform is down or broken, or a spec stops working after a platform update.
  • Your coach: how to set up a process, a change to how a caseflow works, or a spec you built together that does not do what you meant.

The platform costs never sit inside a partner's rate: your plan and usage are billed by us, and your AI by your own provider. A coach works in your development environment and sees only what you grant, per domain, and you can withdraw that at any time.

How the limits work

We price on what it costs us to run your platform, not on the value of your work.

Do customers and partners in my case pay?

No. Anyone who takes part in your case through a role does so free, without a platform of their own. If a partner wants to manage its side, it can request a free organisation platform.

Why is the organisation platform free?

Every organisation with its own place makes the network more useful for the next one. It runs no caseflows of its own, so it costs us little. It still has limits, so one platform cannot slow down the rest.

What happens when I reach a limit?

Running work never stops because of a plan limit. A case that is under way continues, whatever the meter says. When you reach a limit, we contact you to move to a larger plan; nothing is switched off. Development rounds above the limit wait for the next month or a larger plan. Cases never wait.

This is a promise about your plan, not about uptime: outages and security incidents are handled by support. Above Enterprise, we agree a Custom plan with you.

Why are caseflows, cases and people unlimited?

They are your work, not our cost. A busy month is a good month, and whether one process becomes two should be a design choice, not a price question. Your employees and the people outside your organisation who take part in a case never count, so you never design anyone out of your process.

Why do developers count?

A developer is someone who asks the code assistant to build. Every change they ask for is a development round, and rounds are where building capacity and review go. Someone who only works in cases costs us nothing extra.

What is a development round?

One change you ask the code assistant to build, ready for you to try out in your development environment. For example: “add a step where the manager approves orders above €5,000”, “add a field for the customer’s VAT number”, or “the reminder goes out a day too early”. If you then ask to adjust that change, that is a new round.

Twenty rounds a month is about five changes a week, enough to keep improving one process steadily. Above the limit, new changes wait for the next month or a larger plan; nothing that runs stops. A round runs on your own AI key, but every round takes building capacity and review on our side, which is why it counts. Tasks the assistant carries out in production are counted separately.

What does the code assistant do in production?

It only works on data, never on how your process is built: a task a person may do there themselves, carried out on their behalf and with their rights. If they may not do it, the assistant refuses. Changes to the process itself are always built in development first. It is part of Standard and Enterprise.

Agents that hold a role in your cases are something else: they run on your AI key in every plan, and they do not count.

Who pays for the AI?

You do, directly. Your platform runs on your own AI key, so your provider bills you and our price does not move with theirs.

What does fair use on compute mean?

Running your platform costs us little, and the AI runs on your key, so there is no hourly limit. If one platform's use starts to slow down others, we contact you first and look at it together.

Can I lower my storage?

Coming You will be able to clean up your development environment, so test cases stop counting. The audit trail in production stays, because that is what it is for.

Can I leave, and take my work with me?

Yes. Your specifications are open files you can read and take without CaseFlows, and on request we hand over your cases and data in an open format. See our manifesto for where we stand on each of these.

Working on a shared standard?

A specification that several organisations maintain together, as a commons, can run at cost or free. Talk to us about it.

Start with one process and one partner

Taking part is free. Tell us about your process, and we agree the start and the terms with you before anything is committed.

Request early access