Two kinds of help, from two parties. Each promises only what it has in hand. We run the platform, so support comes from us. A partner works with your people, so coaching comes from them.
Support, with CaseFlows
For when the platform itself is not doing what it should: an outage, a bug, a security question, your data or an export.
- Basic: included. Through the platform, best effort.
- With an SLA: coming. Agreed response times and service hours, in a separate support contract, with any plan. Offered once a second site and a rehearsed restore are in place.
Coaching, with an implementation partner
A coach works with your process owner. Together they describe how the work should go, the assistant turns that into specs, and the coach helps build, test and connect your systems. The coach also runs workshops, so your own people learn to carry on.
You agree the price and the form with the partner: day rate, fixed price or workshops. No partner yet? We introduce you to one. For our first customers, we coach ourselves. Your partner helps you build your platform; it never stands between you and it.
Who to ask
- CaseFlows support: something on the platform is down or broken, or a spec stops working after a platform update.
- Your coach: how to set up a process, a change to how a caseflow works, or a spec you built together that does not do what you meant.
The platform costs never sit inside a partner's rate: your plan and usage are billed by us, and your AI by your own provider. A coach works in your development environment and sees only what you grant, per domain, and you can withdraw that at any time.